Refund policy

At TCG Station (tcgstation.in), all orders are considered final. By placing an order, you agree to the following terms:

 

1. Order Cancellation

- We do not offer cancellations once an order is placed.

- If a cancellation request is accepted before shipping, a 10% restocking fee will be deducted.

 

2. Damaged / Incorrect Items

- Any damaged, missing, or incorrect item must be reported within 48 hours of delivery.

- A continuous unboxing video (showing sealed package and contents) is mandatory for all claims.

- After verification, eligible refunds will be processed within 4–5 business days.

 

3. Product Condition & Manufacturer Disclaimer

- All Pokémon TCG products are sold as-is.

- We are not responsible for pull rates, hit cards, or box contents randomness.

- If you do not receive desired cards (e.g., no “hit”), it is not eligible for refund or replacement.

- For manufacturing-related issues, customers must contact the original manufacturer directly.

 

4. Non-Delivery / Return to Sender

- If an order is returned due to incorrect address or failed delivery, the refund will be processed after deducting:

  - Original shipping charges

  - Return shipping charges (RTO)

  - 10% restocking fee

 

5. Refund Processing

- Approved refunds will be processed within 4–5 business days to the original payment method.

 

6. Contact

For any queries, contact us at: tcgstation.in@gmail.com

 

By placing an order, you agree to this policy.